Terms of service

Terms of Service

Welcome to Cresn. By accessing or using our website (www.cresn.com) and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making any purchase.

1. General Use

  • You must be at least 18 years old or have parental/guardian consent to use our site.

  • By placing an order, you confirm that all information you provide is accurate, complete, and up-to-date.

  • We reserve the right to refuse service, cancel orders, or limit sales at our discretion.

2. Products & Availability

  • We strive to display accurate product details, images, and pricing. However, slight variations (especially in custom-made or handcrafted products) may occur.

  • Product availability is subject to change without notice.

3. Custom & Personalized Orders

  • Custom orders (including name lockets, photo lockets, printed keychains, etc.) are made specifically for you and therefore non-refundable unless defective or damaged upon arrival.

  • You are responsible for double-checking spellings, images, and other customization details before confirming your order.

4. Pricing & Payments

  • All prices are listed in [your local currency].

  • We accept payments via [list methods: credit/debit cards, UPI, PayPal, etc.].

  • Prices are subject to change, but changes will not affect orders already placed.

5. Shipping & Delivery

  • Estimated shipping times are provided at checkout, but delays may occur due to courier issues or unforeseen circumstances.

  • Once an order has shipped, Cresn is not responsible for delays caused by the carrier.

  • Customers are responsible for providing the correct shipping address at checkout.

6. Returns & Refunds

  • Please review our [Returns & Refund Policy] for full details.

  • In short: non-custom items may be returned within 7 days, while custom items are only eligible for return if damaged or defective.

7. Intellectual Property

  • All designs, logos, images, and content on this site are the intellectual property of Cresn.

  • You may not use, reproduce, or distribute our content without prior written permission.

8. Limitation of Liability

  • Cresn will not be held liable for any indirect, incidental, or consequential damages arising from the use of our site, products, or services.

  • Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Continued use of our site after changes means you agree to the updated terms.

10. Contact Us

If you have any questions about these Terms of Service, please reach out:
📧 support@cresn.com